Where is my parcel?
Enter your order number and the email address you used at checkout to see your order, its status and the courier tracking link once it has shipped.
It is in the confirmation email we send after payment, and starts with WEB — for example WEB/2026-27/0012. If you have an account, every order is also under My orders.
Most orders leave the studio within 1–2 working days. Made-to-order items take longer — the product page says how long. As soon as the parcel is handed to the courier, the tracking link appears on your order page and we email it to you.
If the tracking has not moved for several days, or the parcel shows delivered but has not reached you, message us on WhatsApp at +91 75599 33200 or email support@frozenart.store with your order number.
