Frequently asked questions

Add products to your bag, open the bag and choose Checkout. You can check out as a guest or with an account; with an account, your addresses and orders are saved for next time.

We take UPI, debit and credit cards, net banking and wallets through Razorpay. We do not offer cash on delivery at the moment.

Message us on WhatsApp at +91 75599 33200 as soon as possible with your order number. If the order has not been packed yet we can usually add items (paid separately) or change the delivery address. Once it is packed, changes are no longer possible.

Check your spam or promotions folder first. You can also track your order with your order number and email. If you were charged but have no order number, send us the payment reference from your bank or UPI app and we will find it.

Yes. Every order comes with a GST tax invoice. Add your GSTIN at checkout and it is printed on the invoice so you can claim input credit.

Yes — resin by the kilo, wax by the slab and moulds by the dozen. Contact us with the products and quantities and we will send a quote.

Running offers are shown on the home page and applied automatically at checkout. Coupon codes can be entered in the bag.

Most orders are dispatched within 1–2 working days and arrive in 3–7 working days, depending on your pin code. Remote areas can take a little longer.

Shipping is calculated at checkout from your address and the weight of the order. When a free-shipping offer is running, it is applied automatically above the stated order value.

Use Track your order with your order number and email, or open the order under My orders if you have an account. The courier tracking link appears once the parcel has shipped.

Not directly, but we work with export agencies who deliver worldwide. Liquids such as resin and hardener have special rules. Read International shipping and send us your list for a quote.

Unopened, unused products can be returned within 3 days of delivery for store credit. Resin, hardener, pigments, inks and fragrance oils cannot be returned once the seal is broken. Full details are in our refund and cancellation policy.

Message us within 48 hours of delivery with an unboxing video (recorded from the sealed parcel) and clear photos. We will replace the item or refund it once the claim is checked.

Yes, until it is packed — usually within a few hours of ordering. Message us with your order number and we refund the full amount to your original payment method.

For coasters, trays, wall art and coating surfaces, use a 2:1 coating resin and pour in thin layers (about 1 mm a coat). For thicker castings in moulds, use a 3:1 casting resin, which runs cooler and cures clearer in depth. Not sure? Send us a photo of your project.

It depends on the resin, the thickness and the room temperature. As a guide, most coating resins are touch-dry in about a day and fully hard in 3 days; deep-pour casting resins take longer. Always follow the label on your kit, and work in a warm room.

The usual causes are an inexact mix ratio, mixing too briefly, a cold room or moisture. Measure by weight, mix slowly for 3–5 minutes scraping the sides, and pass a heat gun over the surface to lift bubbles. Still stuck? WhatsApp us a photo and we will help.

Work in a ventilated room, wear nitrile gloves, and keep resin away from children and pets. Avoid skin contact and do not use cured pieces for hot food. Read the safety notes on the label before you start.

Soy wax is easy to work with for container candles; pillar candles need a firmer wax. The wick size depends on the diameter of the container — product pages list what each wick suits, and we are happy to advise.